Support

Contact us#

Write to support@jode.io. Support is in English and Portuguese.

When you download the plugin through the form on the site, you also get the invitation to the jode.io community group, with SEO tips and plugin news.

Before you write#

Many answers are already at hand:

• The notice on the theme card. When a generation step fails, the card says which one, why and what to do. See Article generation.
• The FAQ, with the most common questions.
• The feature's page in these docs: use the search in the side menu.

What to send#

With this information in your first message, we can look into the problem without having to ask back:

1. 1
   The site address

   The domain where the plugin is installed. If the problem is with an article, also send its address and the names of the plan and the theme.

2. 2
   The plugin version

   It shows in the plugin's menu, right after the Login tab (for example, v3.81.1). It is also on the WordPress Plugins screen.

3. 3
   What you did and what you expected

   Which screen you were on, what you clicked and what happened instead of what you expected.

4. 4
   The exact text of the notice

   Copy and paste the notice from the theme card or the screen, as it appears. Add a screenshot.

5. 5
   PROThe support log

   In Global Settings, on the Activity log (support) card, click Copy support log and paste the result into your message. The log records every generation step and never contains your API keys.

What never to send#

Support never needs any of this to help you:

• API keys (Anthropic, OpenAI, Perplexity, DataForSEO, Jurisprudências.ai).
• Passwords for WordPress, your Google account or any other service.